This course teaches you how to build a complete helpdesk and query management system using the Microsoft 365 tools you already have — at zero additional cost. Even if you’re new to automation, you’ll learn step by step how to create forms, build a central ticket tracker, set up automated workflows, and turn your everyday Microsoft apps into a practical support solution your team can rely on.
In this hands-on, project-based course, you’ll learn how to connect SharePoint, Microsoft Forms, Excel, Power Automate, and Power BI into a fully functional request-tracking system suitable for businesses, schools, and teams of any size.
You will build:
- A SharePoint ticket tracker
- A Microsoft Form for capturing user queries
- An automation engine in Power Automate
- An Excel reporting layer
- An optional Power BI dashboard for insights
By the end, you’ll have your own customised helpdesk system — ready to deploy to your team — and the skills to expand, automate, and enhance it as your organisation grows. This course is designed for beginners and improvers alike, with step-by-step guidance, practical exercises, and clear explanations that leave no one behind.
